How do I change or cancel an order?
Simply call us or email support with any changes. Please have your receipt and order number available for cancellation or changes to your order. All changes must take place one business day in advance to allow for processing. Cancelled orders may incur a cancellation fee; as terms and conditions apply.
What if I need to keep my dumpster longer or have it removed sooner than anticipated?
All changes to your order must occur at least one business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the dumpster longer than originally elected in your order.
Will it cause driveway damage?
We highly recommends that the customer protect any surface where the roll-off is going to make contact with the driveway with a 4’ x 8’ sheet of plywood. Customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off dumpster is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire dumpster placement site. RecycleSmart Solutions Inc. DBA Bin Rental Canada and it affiliates shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.
Can I place the dumpster on the street?
It depends on the rules and regulations of your local municipality. Permits may be required. Please check with your municipality directly.
How much space do I need for the dumpster for delivery?
Please refer to the dumpster dimensions listed on this site for each dumpster type. It is recommended that you provide space to accommodate double the amount of the width and height of the dumpster to assure adequate height and space clearance. Also consider an additional 10’ for the door that swings open at the back of the dumpster.
What are the unacceptable materials items for roll-off dumpsters?
Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oil (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the dumpster; nothing can be sticking out of the top. Additional requirements may apply based upon locality. The liability for appropriate waste remains with the customer as agreed to in the terms and conditions when contracting with RecycleSmart Solutions Inc. DBA Bin Rental Canada.
How far in advance do I need to order?
When ordering online, you will see dates available for delivery on the calendar. All online orders must happen at least one business day in advance to allow for processing, as terms and conditions apply. Please note there is no guaranteed delivery time, so if a dumpster is needed first thing in the morning, schedule delivery for the day prior to ensure it is in place ahead of schedule.
Is service available 24 hours?
Yes! You can order online anytime, however, all online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply. Please note that we currently do not deliver or pickup bins on Sunday or Stat holidays.
What if I need an extra haul?
You can have additional hauls with your order. Please note you will be charged the full initial quoted amount for each additional service to the dumpster. However, your order confirmation email may contain a promotional code for discounts on additional service.
What if the driver comes for delivery/removal and I am not ready for the dumpster to be delivered or removed?
An extra trip charge will create an additional charge from the initial quote. You will be charged for any additional trips, per the terms and conditions.
Is it necessary for someone to be there when they deliver or remove my dumpster?
It is not necessary to have someone onsite for delivery or removal of the dumpster. However, please be as detailed as possible when answering the delivery questions, as the driver will use their judgment and place the dumpster in the safest accessible area. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the dumpster on the scheduled pick-up day; if dumpster is inaccessible, customer is subject to additional pick-up charges, as terms and conditions apply.